Terms of Service
These Terms of Service ("Terms") govern your access to and use ofMGA Follow UP, operated by Mi Kandra("we", "us", or "our"). By creating an account or using our services, you agree to be bound by these Terms.
Last updated:
Acceptance of Terms
By accessing or using MGA Follow UP in any way — including browsing the platform, creating an account, or subscribing to a plan — you confirm that:
- You are at least 18 years old (or the age of majority in your jurisdiction)
- You have the legal capacity to enter into a binding contract
- You are acting on behalf of yourself or an authorised representative of a business entity
- You have read, understood, and agree to these Terms and our Privacy Policy
If you do not agree, you must not use the service.
Description of Services
MGA Follow UP is a multi-tenant SaaS business management platform providing:
- Point of Sale (POS) and sales management
- Inventory and stock tracking
- Customer Relationship Management (CRM) — leads, appointments, messaging
- Social media management and scheduling (8 platforms)
- Financial transactions, accounting, and reporting
- AI-powered assistant (Degany) for business insights and automation
- Team collaboration, roles, and permissions
- Reseller portal and partner management
We reserve the right to modify, suspend, or discontinue any feature at any time. We will provide reasonable notice for material changes.
Accounts & Registration
To use MGA Follow UP, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Immediately notifying us of any unauthorised access at legal@mga-followup.com
- Ensuring your account information remains accurate
Each subscription is scoped to aCompany: workspace. You may invite team members with defined roles (Owner, Employee, Customer). You are responsible for managing access rights within your workspace.
Subscriptions & Billing
Access to premium features requires a paid subscription. Billing is handled viapapi.mg(Madagascar Mobile Money and card gateway).
Billing cycle
- Subscriptions are billed monthly or annually, depending on the chosen plan
- Fees are charged in advance at the start of each billing period
- All prices are listed on our Pricing page and are subject to change with 30 days notice
Renewals & Cancellation
- Subscriptions auto-renew unless cancelled before the renewal date
- You may cancel at any time from Settings → Billing
- Cancellation takes effect at the end of the current billing period — no pro-rata refunds
- Upon cancellation your data is retained for 30 days before deletion
Refunds
- Subscription fees are non-refundable except where required by applicable law
- Exceptions may be granted at our sole discretion for exceptional circumstances — contact us within 7 days of charge
Plan limits & quotas
- Each plan enforces limits on products, users, AI tokens, social accounts, and posts
- Exceeding a quota will restrict the relevant feature until the next billing period or a plan upgrade
Acceptable Use Policy
You agree to use MGA Follow UP only for lawful business purposes. The following are strictlyprohibited:
- Uploading, storing, or transmitting illegal, harmful, defamatory, or infringing content
- Sending spam, unsolicited messages, or conducting phishing campaigns
- Attempting to reverse-engineer, decompile, or disassemble the platform
- Circumventing security measures, access controls, or plan limits
- Using the AI assistant (Degany) to generate illegal, harmful, or misleading content
- Reselling or sublicensing access without our written authorisation
- Automated scraping, crawling, or data extraction at a scale that degrades service for others
- Impersonating another person, company, or MGA Follow UP itself
Violations may result in immediate suspension or termination of your account without refund.
Intellectual Property
Our IP
The MGA Follow UP platform, including its code, design, logos, trademarks, and documentation, is the exclusive property of Mi Kandra. Nothing in these Terms grants you any right to use our intellectual property beyond what is necessary to use the service.
Your content
You retain full ownership of all data, content, and materials you upload or create within the platform. By using the service you grant us a limited, non-exclusive licence to process and store your content solely to provide the service.
Feedback
If you submit suggestions, feedback, or feature requests, you grant us the right to use them without restriction or compensation.
Your Data
You own your business data. We process it only to operate the platform on your behalf. For full details on how we collect, store, and protect your data, see our Privacy Policy .
- You can export your data at any time from the platform settings
- Upon account deletion, your data is anonymised or purged within 30 days
- We do not use your business data to train AI models or sell it to third parties
Service Availability & SLA
We strive to maintain high availability, but the platform is provided"as is"and"as available".
- We target 99.5% monthly uptime, excluding scheduled maintenance
- Scheduled maintenance will be announced at least 24 hours in advance where possible
- We are not liable for downtime caused by third-party providers (hosting, payment, LLM APIs)
- Service credits for extended outages may be offered at our discretion
Suspension & Termination
By you
You may terminate your account at any time through Settings → Account → Delete Account. Upon deletion your data will be purged within 30 days.
By us
We may suspend or terminate your account if you:
- Violate these Terms or our Acceptable Use Policy
- Fail to pay subscription fees after a grace period
- Engage in fraudulent or illegal activity
- Pose a security risk to the platform or other users
Where reasonably practicable, we will notify you before suspension and give you an opportunity to remedy the breach. Immediate termination may apply for severe violations.
Limitation of Liability
To the fullest extent permitted by applicable law:
- MGA Follow UP is provided "as is" without warranties of any kind, express or implied
- We do not warrant that the service will be error-free, uninterrupted, or meet your specific requirements
- We are not liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability for any claim arising from use of the service shall not exceed the amount you paid us in the 3 months preceding the claim
- We are not responsible for any loss of data caused by user error or third-party service failures
Governing Law
These Terms are governed by and construed in accordance with the laws applicable toMi Kandra. Any dispute arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation.
If resolution cannot be reached informally within 30 days, disputes shall be submitted to binding arbitration or the competent courts of the jurisdiction ofMi Kandra, depending on applicable law.
Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Send an email notification to the account owner at least 14 days before changes take effect
- Display an in-app banner notifying active users
Continued use of the platform after the effective date constitutes acceptance of the revised policy.
Contact us
For any questions or legal notices regarding these Terms, please contact us:
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